Install Synkro

Sync logs

View a detailed history of every sync operation Synkro runs on your stores — inventory updates, property syncs, product clones, and orders — and drill into the logs for a specific product or variant to troubleshoot syncing.

Last updated June 4, 2026

Overview

Synkro records a log entry every time it performs a sync operation on one of your stores — setting an inventory level, syncing product properties, cloning a product, syncing an order, and more. The Logs system lets you browse this history, filter it, and open any individual operation to see exactly what happened, why, and whether it succeeded.

Logs are the best place to start when something didn’t sync the way you expected. Instead of guessing, you can look up the precise operation, see its status, and follow the chain of related operations it triggered.

You can see logs for your own store as well as for any other store connected under the same Synkro user account.

How to get to the Logs

There are three ways to reach the Logs:

  1. From the footer — A Logs link appears in the footer on every page of the Synkro app. This is the quickest way to open the full log history at any time.
  2. From a product — Open a product inside Synkro and click View logs to jump straight to the logs for that product (see below).
  3. From a variant — On a product page, click Inventory logs next to a variant to see the inventory logs for that specific variant (see below).

Browsing the log list

The main Logs page shows your sync operations in reverse-chronological order (most recent first). Each row shows:

  • Timestamp — when the operation ran, in UTC.
  • Action — the type of operation, such as Set Inventory Level, Sync Product Properties, or Clone Product.
  • Description — a human-readable summary of what the operation did, often with a link to the affected product or variant in Shopify.
  • View — opens the full detail page for that log entry.

Use the Previous and Next controls at the bottom to page through older entries.

Filtering the logs

A search form at the top of the page lets you narrow down the list. You can combine any of these filters:

  • Action — limit the list to one or more operation types (for example, only Sync Inventory Level and Set Inventory Level).
  • Resource ID — show only logs for a specific product, variant, or inventory item. You can enter several IDs separated by commas.
  • From (UTC) / To (UTC) — restrict the list to a date and time range.

Click Clear to reset all filters and return to the full history.

Viewing the logs for a specific product

To see everything Synkro has done to a particular product:

  1. Open the product from within the Synkro app.
  2. Click the View logs button in the product’s header.

Synkro opens the Logs page pre-filtered to that product’s Resource ID, so you immediately see only the operations that affected that product — property syncs, clones, and related activity.

Viewing the inventory logs for a specific variant

Inventory is tracked per variant, so each variant has its own inventory history:

  1. Open the product from within the Synkro app.
  2. Find the variant you’re interested in in the variants list on the product page.
  3. Click Inventory logs next to that variant.

Synkro opens the Logs page pre-filtered to the inventory-related actions (Sync Inventory Level and Set Inventory Level) for that variant, matching on both its variant ID and its inventory item ID. This makes it easy to see exactly how and when that variant’s stock levels were updated.

Reading a single log entry

Click View on any row (or any of the buttons above) to open the detail page for that operation. It shows:

  • Action and Description — what the operation was and what it did.
  • In store — which connected store the operation ran against.
  • Resource — the product, variant, or inventory item involved, with a link into Shopify.
  • Status — whether the operation finished as OK or ended in an Error. If it errored, the specific error message is shown here.
  • Timestamp and Trace ID — when it ran and the correlation ID used to tie related operations together.
  • Source — a link back to the parent operation, when this log was triggered by another one.

Many operations cascade — for example, setting an inventory level on one store can trigger inventory syncs on your other connected stores. The detail page lists these child operations in a table at the bottom, each with its own timestamp, action, store, description, and View link. You can click through them to follow the full chain of activity and pinpoint where a sync succeeded or failed.

Why this matters

When a product or inventory level doesn’t look the way you expect across your stores, the Logs give you a precise, time-stamped record of what Synkro actually did — and where any error occurred. Starting from the affected product or variant and following the chain of related operations is usually the fastest way to understand and resolve a syncing issue.