Frequently Asked Questions

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• Blocking Specific Metafields from Syncing

  We have a custom metafield "Min allowed weight". Is there any way to stop this field from syncing? We would still like all other metafields to sync as normal. You can block Synkro from syncing…

• Forcing an Order Routing Sync

  We have some orders here that haven't synced from our source store to our destination store. How can we force a sync? You can command Synkro to perform an order routing operation by adding a clone…

• Granting Metaobject Permissions for Metafield Syncing

  I have created a new metaobject-reference metafield in my stores, but Synkro has not started syncing the metafield data. What do I need to do to get this working? Before Synkro can start syncing…

• Orders not being routed to the expected destination store

  Orders are not being routed to the expected destination store Synkro will only route orders to a destination store if the fulfillment location which is assigned to the source order is configured…

• Why variant metafield changes don't trigger an immediate sync

  When I only update the variant metafield values in the parent store, why don't they sync to the child stores right away? When you update the metafield on the parent variant, Synkro will use that…

• How to find your Shopify store's myshopify.com URL

  To find your Shopify store URL (.myshopify.com address), log in to your Shopify admin panel and check the address bar, or navigate to Settings > Domains. Knowlege of your Shopify store URL is useful…

• Which Shopify inventory quantity does Synkro sync?

  For some of our variants, the Available quantity is 0 in both stores, but the On hand quantity is different. When I manually change the On hand quantity from 1 to 0, Shopify changes the Available…